Elevator and escalator maintenance, inspection, repair and modernization companies. Use these questions on every call so the answers are comparable.
The Questions
- Do you take commercial work, and do you service buildings like ours?
- Can you send a certificate of insurance naming us as additional insured?
- Do you service our controller and brand, and can you get the parts?
- Is the contract full maintenance or parts and oil only?
- What is your response time for entrapments and shutdowns?
- Who performs the annual and five-year safety tests, and who pays for them?
- How much notice is required to cancel, and does it auto-renew?
- Will we receive the maintenance control program and service records?
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Tips From Common Practice
- Read the auto-renewal clause; elevator contracts often run for years.
- Your state or city elevator authority sets the inspection rules.
How Often to Schedule
Facilities usually schedule elevator service companies on a monthly service contract, with annual safety tests. Your lease, insurer, local code and equipment manuals can require more, so check them first and add the dates to your preventive maintenance schedule.
Then line up offers in the quote comparison tool, and see how to verify a license and insurance.